Sonnenschein's national Outsourcing practice is one of the largest in the country, but it is the unique and time-tested expertise of our attorneys that differentiates us in the market. Our team possesses the unparalleled combination of experience in a multitude of outsourcing transaction types and global geographies, deep knowledge of the industry’s service providers, and a deep-rooted collaboration history with the leading advisory firms.
While our focus is customer-side representation, several of our attorneys have substantial experience in representing leading service providers in industry-shaping information technology outsourcing (ITO) and business process outsourcing (BPO) transactions. This background provides us with the unique appreciation of the commercial and legal imperatives of customers and service providers alike, allowing us to focus the contracting process on the truly make-or-break issues. The result is equitable and sustainable outsourcing agreements achieved in an economically-efficient and time-saving manner.
We have played an integral role representing customers in transactions with a broad array of global service providers. Accordingly, we can benefit our clients with the direct familiarity of the contracting tendencies and styles of industry leaders such as Accenture, Automated Data Processing (ADP), Affiliated Computer Systems (ACS), Ceridian, Convergys, Computer Systems Corporation (CSC), Genpact, HCL, Hewitt Associates, Hewlett-Packard, IBM, Infosys, Tata Consultancy Services (TCS), and Wipro, among others. Similarly, we have collaborated with, and can tailor our services to enhance relationships with, numerous advisory firms such as EquaTerra, TPI, Everest, The W Group, Deloitte, PwC, and PA Consulting, among others.
We speak frequently at industry conferences and author articles appearing in leading outsourcing publications. We are proud to be heralded as among the elite in the outsourcing legal field as our Outsourcing practice and four of our partners are recognized in the prestigious Chambers USA: America’s Leading Lawyers for Business (“National Business Process Outsourcing” and “Technology and IT Outsourcing” categories). Additionally, HRO Today and FAO Today have repeatedly identified Sonnenschein as one of the top outsourcing firms in the country.
Our Services
We evaluate, structure, negotiate, benchmark, remediate, and renew all types of ITO and BPO transactions, including:
- IT infrastructure, data center management, hosting, enterprise computing, and telecommunications
- human resources outsourcing (HRO)
- finance and accounting outsourcing (FAO)
- application development and maintenance (ADM)
- desktop and device support
- help desk and call center operation
- build-operate-transfer (BOT)
- human resources information systems (HRIS)
- payroll processing
- benefits administration
- procurement and procure-to-pay (P2P)
- knowledge process outsourcing (KPO)
- analyst research
- staff augmentation
- manufacturing and capacity outsourcing
- research and development
- life sciences and clinical trials; and
- corporate acquisition and divestiture transition services
We also provide counseling to clients on establishing shared service arrangements, second generation outsourcing (the movement of outsourced services from one service provider to another), insourcing (the repatriation of outsourced processes back to an in-house solution), and co-sourcing (an approach that involves maintaining strong customer control of functions while using a service provider to enhance efficiency and economy).
Our Philosophy
It's called “collaborative contracting.” It is a transaction philosophy rooted in striking reasonable, market-based contracting positions aimed at accelerated contract achievement. Our counsel, style, and processes are built on the belief that successful outsourcing relationships require the mutual respect of commercial requirements and capabilities, of risks and rewards, and of culture and values. This respect does not materialize the day the contract is signed; rather, it is nurtured and practiced from the moment the parties first meet and begin exchanging requirements and solutions. When our attorneys partner with our clients’ legal and commercial leaders, we do so knowing that we are joining a collaborative process intended to create value for the parties for years to come.
Geographic Scope
With one of the largest Outsourcing law firm practices in the country, we have expert outsourcing attorneys resident in offices spanning the country, including our New York, Washington, D.C., Chicago, Dallas, St. Louis, San Francisco, and Silicon Valley locations.
Our clients have given us the opportunity to represent them on six continents. In addition to our representation of clients located in the United States, Canada, Australia, Belgium, UK, France, Netherlands, Russia, and Ukraine, the global aspects of our outsourcing transactions have encompassed solutions involving Argentina, Brazil, Bulgaria, Chile, China, Costa Rica, Czech Republic, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Malaysia, Mexico, New Zealand, Philippines, Poland, Portugal, Scotland, Singapore, Spain, Switzerland, South Africa, and the United Arab Emirates. With offices across the U.S. and Europe and with established relationships with leading law firms around the world, we handle the most complex multinational strategic outsourcing transactions.
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